Shipping & Returns

Shipping Information

Shipping Rates

Order Processing

• Orders are processed within 1-2 business days
• You will receive a confirmation email with tracking information once your order ships
• Orders placed after 2 PM or on weekends/holidays will be processed the next business day
• All orders are carefully packaged to ensure your jewelry arrives in perfect condition

Return Policy

Return Eligibility

To be eligible for a return, items must be:

• Returned within 30 days of delivery
• Unworn and in original condition
• In original packaging with all tags attached
• Free from any damage, alterations, or signs of wear

How to Return

1. Contact Us: Email contactus@adornza.com with your order number and reason for return
2. Receive Return Authorization: We'll provide you with return instructions and a return shipping label if applicable
3. Pack Your Items: Securely pack the items in their original packaging
4. Ship Your Return: Drop off the package at the designated courier location
5. Receive Refund: Once we receive and inspect your return, we'll process your refund within 5-7 business days. Please note that return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable.

Exchanges

Need a different size or style? We're happy to help! Contact us to arrange an exchange. If the new item has a different price, we'll adjust the payment accordingly.

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items (unless defective)
• Personalized or custom-made pieces
• Items that show signs of wear or damage
• Items returned after 30 days

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at contactus@adornza.com with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.