Frequently Asked Questions
Our jewelry is crafted from premium 316L stainless steel, which is hypoallergenic and safe for sensitive skin. Many pieces feature beautiful 18K gold plating or silver finishes for a luxurious look. All materials are carefully selected to ensure durability, tarnish resistance, and water resistance.
Yes! All Adornza jewelry is made with hypoallergenic materials, making it perfect for those with sensitive skin or metal allergies. Our 316L stainless steel base is nickel-free and won't cause irritation, even with extended wear.
We offer fast shipping within the UAE. Orders are typically processed within 1-2 business days and delivered within 3-5 business days. Free shipping is available on all orders over 100 AED. You'll receive tracking information via email once your order ships.
We offer a 30-day return policy on all unworn items in their original packaging. If you're not completely satisfied with your purchase, simply contact us to initiate a return. Please note that return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable. Refunds are processed within 5-7 business days of receiving the returned item.
To keep your jewelry looking its best:
- Clean with a soft, lint-free cloth after wearing
- Store in a cool, dry place away from direct sunlight
- Avoid contact with perfumes, lotions, and harsh chemicals
- Remove before swimming in chlorinated pools
Visit our Materials & Care page for detailed care instructions.
We provide a comprehensive Ring Size Guide with multiple measurement methods. You can measure an existing ring, use a string or paper strip, or visit a local jeweler for professional sizing. If you're between sizes, we recommend going with the larger size for comfort.
We currently accept Cash on Delivery (COD) for orders within the UAE, or bank transfer. For bank transfer details, please contact us after placing your order.
Our stainless steel jewelry is water-resistant and can withstand everyday exposure to water, including showering and hand washing. However, we recommend removing jewelry before swimming in chlorinated pools or saltwater, as these can potentially affect the finish over time.
We're here to help! You can reach us through:
- Email: contactus@adornza.com
- WhatsApp: +971 585 538556
- Contact form on our Contact Us page
Our team typically responds within 24 hours during business days.